Withdrawals: getting your money out without getting stuck

By Ilze Krūmiņa · updated October 2026

A withdrawal is where you see how a cashier really works. Most delays are not caused by bad faith but by unmet conditions: unfinished verification, an active bonus or a recipient who is not the account holder. This page describes a withdrawal as a process with clear steps, so you know what happens on the other side and what you can control.

Before you press "Withdraw"

Verification complete. Without it the request will almost certainly stop at "awaiting documents" — see Verification.
Bonus finished or removed. Check remaining wagering; withdrawing with an active bonus may cancel it along with its winnings.
You are the recipient. Bank account, card or wallet in your name; for crypto, your own wallet on the right network.
Amount above the minimum. The withdrawal minimum can differ from the deposit minimum.

The request, step by step

Open the cashier and choose "Withdraw". It usually suggests the method you deposited with.
Enter the amount. If there is a per-transaction maximum, split larger sums into several requests.
Check the details: IBAN or account number, last card digits or wallet address.
Confirm and note the request number, or the date and time.
Follow the status; each one is explained on Withdrawal status.

The set of methods and the limits depend on the account — check the cashier.

"Same method" and split payouts

Suppose you deposited 60 by card and won 240. The terms may send 60 back to the card first and the remaining 180 by bank transfer to an account in your name. So one request can become two transactions taking different routes. If you used several methods, the split may be proportional. It looks complicated, but it is predictable once you know the principle.

The reverse-withdrawal trap

While a request is pending, many cashiers let you cancel it and return the money to your playing balance. Convenient on paper, risky in practice: money you had already "taken out" turns back into bets. If you know you have that reflex, look for a setting that blocks reversals or adds a cooling period. Deciding to withdraw is usually the best decision of the evening; there is no need to revisit it at midnight.

The first withdrawal is the slowest

The first time, the operator reviews everything: documents, payment history, bonus use. Later withdrawals tend to be simpler because the main checks are done. A sensible tactic is a small early withdrawal — say 20 after your first deposit — to test the whole chain while amounts are small and stress is low.

When to contact support

If the status does not change within the time stated in the cashier or terms, write — chat or email — and keep a copy. Include the request date, amount, method and current status. If the answer is vague, ask for the specific clause in the terms. How to escalate if the conversation goes nowhere is on Complaints; a message template is on Contacting support.

Go to the offer

Frequently asked questions

Why must I withdraw to the same card?

It is a common anti-money-laundering rule: the deposited amount goes back where it came from. Winnings above that usually go to a bank account in your name.

Can I withdraw to a friend's account?

No. The recipient must be the account holder, or the payout will be declined or held.

Will a big win be paid all at once?

Not necessarily. Many terms set daily, weekly or monthly withdrawal limits, and large sums may be paid in instalments.

Does a withdrawal cancel my bonus?

If the bonus is still active, a withdrawal request may cancel it together with its winnings. Check the bonus section first.

My withdrawal was declined — what now?

Ask for the reason in writing with a reference to the terms. Most causes — documents, recipient, bonus — can be fixed before you request again.